It was just over a decade ago, when armed with your office phone and Rolodex you thought you could conquer the world.  When your lines of communication were limited to just two: phone or in-person.  Now we can email a client twenty times a day, or interrupt a co-worker with an IM, all without ever getting up from our desk.  So what’s the problem?  The problem is we are missing the handshake.  We are missing the opportunity to say “I like your new hair cut” or “ have you lost weight?”.  We are missing the way we’ve interacted with our friends and associates for centuries.  We are missing the face-to-face communication.

As an account executive with Belding, it is imperative that I keep in touch with clients and associates.  However, sometimes email is simply not enough.  Being able to visit clients in person has enabled me to better communicate our services and more importantly, listen to my clients and better understand their goals and challenges.   Things you just can’t get in an email.

A funny thing happened last week that highlights what happens when we rely solely on electronic communications.  I had recently attended my twentieth high school reunion and a friend had posted some photos from the event on Facebook.  An old classmate who wasn’t able to attend the event was viewing the photos and happened across my friend list.  She noticed that one my friends on Facebook was a co-worker of hers.  She immediately posted a message on my wall, asking how I knew her co-worker.  After looking through some old emails, it turns out we (my classmate and I) had been emailing each other for over three years and never made the connection that we were once classmates and dear friends.   After a few “OMG’s” and some weak excuses about married names, we both agreed that had we not discovered this connection, we would have gone on for at least another three years emailing each other – never knowing who the other person was.

What’s the moral of the story?  Next time you are about to click “send”, think about how you would have communicated this information a decade ago.  When possible, get up, walk down the hall, or down the street, and knock on the door.  Don’t fear face-to-face interactions.  Dust off the Rolodex and call or visit an old contact.  You may be surprised to learn who they really are.